ore legend is committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, you may request a refund under the following terms and conditions.

1. Refund Conditions

Return Period: You may request a return and refund within 30 days of receiving the product.
Product Condition: The product must be unused, undamaged, and in its original packaging with all tags attached.
Proof of Purchase: Please provide proof of purchase or your order number.

2. Non-Refundable Situations

The following situations are not eligible for a refund:

Customized Products: Items that are customized or personalized according to your specifications, unless there is a quality issue.
Used or Damaged Products: Any product that has been used, damaged, or is not in its original condition.
Exceeding Return Period: Return requests made after 30 days.

3. Refund Process

1. Contact Customer Service: Please contact our customer service team at [orelegend1@gmail.com](mailto:orelegend1@gmail.com) or +8615521194486 to request a return and refund.
2. Return Confirmation:** Our customer service team will review your request and confirm if it meets the refund conditions.
3. Return Shipping: Once confirmed, please ship the product back to the return address provided. Return shipping costs are the responsibility of the customer unless there is a quality issue with the product.
4. Inspect Product:Upon receiving the returned product, we will inspect it to ensure it meets the refund conditions.
5. Process Refund:Once the product is confirmed to meet the refund conditions, we will process your refund. The refund will be credited back to your original payment method, which may take 5-10 business days to process.

 4. Return Shipping Costs

Unless there is a quality issue with the product, return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned product.

 5. Exchange Policy

If you wish to exchange a product, please contact our customer service team to arrange the exchange. Exchange requests must be made within 30 days of receiving the product and must meet the conditions outlined in the refund policy.

 6. Contact Us

If you have any questions about our refund policy or need assistance, please contact our customer service team:

Email: [orelegend1@gmail.com](mailto:orelegend1@gmail.com)
Phone: +8615521194486
Mailing Address: Yijingwan South Gate, Meilinhu International Community, Shijiao Town, Qingcheng District, Qingyuan City, Guangdong Province, China

Thank you for choosing ore legend. We are committed to providing you with high-quality products and services. If you have any questions or feedback, please do not hesitate to contact our customer service team.